Return & Refund Policy

Thank you for shopping at Surgiease.com!
We value your trust and aim to deliver the best products. If you're not entirely satisfied with your purchase, we're here to help.

1. Return Policy

• You have 48 hours from the time of delivery to report any issue and request a return.

• To initiate a return, please email us at info.surgiease@gmail.com with clear photos of the product and order details.

Return Conditions:

• The item must be unused and in the same condition you received it.

• It must be returned in the original packaging.

• A receipt or proof of purchase is required.

2. Exceptions (Non-Returnable Items)

Returns are not accepted for the following:

• Products priced above ₹15,000, or with a volumetric weight over 20 kg

• Hospital furniture, hearing aids (ITC, CIC), consumables, or other customized products

In such cases, Surgiease will only assist in replacing damaged parts due to logistics damage.

3. Refund Policy

• Once we receive your return, we will inspect it and notify you of the status of your refund.

• If approved, your refund will be processed to your original payment method (credit card, bank transfer, etc.).

Refund timelines depend on your bank or card issuer’s policies.

4. Shipping Costs

• You are responsible for return shipping costs.

• Shipping charges are non-refundable.

• If a refund is issued, the return shipping cost will be deducted from your refund amount.

5. Contact Us

For any return or refund-related questions, feel free to reach out:

Email: info.surgiease@gmail.com

phone : + 91 8700169998